Intake & Arrival
New form submissions arrive as Pending and remain pinned at the top of the feed.
Review Message
Click ✓ Mark Read after reading. The card sinks below active pending items.
Team Collaboration
Click 📝 Add Note to record staff feedback. Saving a note updates badge to Noted.
Resolution & Archive
Click ✉️ Mark Replied or 📁 Archive to clear completed entries from active view.